DFW Airport Lost and Found – Dallas Fort Worth International Airport
Dallas/Fort Worth International Airport (DFW) handles lost items based on where they were left. Items found in public areas, terminal hallways, parking garages, and Skylink trains are managed by the Airport Police, and DFW Lost and Found items are usually kept for up to 30 days. If you lose something on an aircraft, at a boarding gate, or inside an airline lounge, you’ll need to contact the airline directly, as those items are handled by the airline, not the airport.
What to Do If You Lost Something at DFW Airport
After realizing that you’ve left an item behind at DFW Airport, act quickly. The Lost and Found office is located in Terminal E, Baggage Claim Area (pre-security), near Gate E4. The sooner you report a lost item, the better your chances of recovering it. Items are typically collected from gates, security checkpoints, restrooms, restaurants, and shuttle buses, then sent to the DFW Airport Lost and Found office for processing.
How Does Dallas Fort Worth Airport Lost and Found Work?
DFW Airport works with Hallmark Aviation to manage its Lost and Found service. Staff checks the airport every day for lost or misplaced items, and the system uses AI image recognition to help identify them. This process helps return about 90% of found items to their owners each day.
- Item Recovery: Lost and Found staff conduct daily sweeps throughout the airport terminals, and found items are brought to the dedicated office location.
- Items Lost at TSA Security Checkpoints: Items left behind during screening, such as electronics, wallets, keys, jewelry, and laptops, are retained by TSA officers at the checkpoint.
- Items left on the Plane: If you leave an item on an airplane, at a boarding gate, or inside an airline lounge, contact your airline’s Lost and Found team directly. DFW Airport does not handle items lost in these areas.
- Cataloging with AI Technology: Every found item is photographed and added to an online system. AI image recognition identifies details like the item type, color, brand, and serial number, making it faster to match items with their owners.
- Notified: The system continuously compares your report against newly logged found items. When a match is identified, you will be contacted.
Note: Provide as many details as possible, such as date, time, terminal gate, brand, or color. There is no fee to file a report.
How to get lost items from the airport?
Once your item has been located and verified, you’ll need to arrange pickup or shipping.
- In-Person Pickup: If you’re still at the airport or in the area, you can typically pick up your item directly from the lost and found office during its operating hours.
- Shipping Options: Many airports offer a mail-back service for a shipping fee, allowing your item to be delivered to your home address.
DFW Lost and Found Phone Number
Knowing who to contact can help you recover your lost item faster. If your item was lost in a public area, terminal, parking facility, or on the Skylink train, reach out to the DFW Airport Lost and Found team.
| Contact Information | Details |
| Office Location | Terminal E, Baggage Claim Area (pre-security, near Gate E4), Dallas/Fort Worth International Airport |
| Phone Number | (972) 973-4420 |
| Email / Online Report | Submit a lost item report through the official DFW Airport Lost and Found online form |
| Operating Hours | Monday–Sunday, 8:00 AM – 6:00 PM (CST) |
Airlines at DFW: Lost and Found Contact Numbers
If you lost an item on board an aircraft or at the gate area, your item may still be with the airline rather than the airport. Each airline operating at DFW manages its own lost and found for items left on planes, so it’s worth contacting your airline’s customer service or baggage claim office directly.
| Airline | Lost & Found / Customer Service Number |
| American Airlines | +1 (469) 784-2888 |
| AeroMexico | +1 (800) 237-6639 |
| Air Canada | +1 (888) 247-2262 |
| Air France | +1 (800) 237-2747 |
| Alaska Airlines | +1 (800) 252-7522 |
| Avianca | +1 (866) 919-0081 |
| British Airways | +1 (800) 247-9297 |
| Contour Airlines | +1 (888) 332-6686 |
| Delta Air Lines | +1 (800) 221-1212 |
| Emirates | +1 (800) 777-3999 |
| Fiji Airways | +1 (800) 227-4446 |
| Frontier Airlines | +1 (801) 401-9000 |
| Japan Airlines | +1 (800) 525-3663 |
| JetBlue Airways | +1 (800) 538-2583 |
| Korean Air | +1 (800) 438-5000 |
| Lufthansa | +1 (800) 645-3880 |
| Philippine Airlines | +1 (800) 435-9725 |
| Qantas | +1 (800) 227-4500 |
| Qatar Airways | +1 (877) 777-2827 |
| Sun Country Airlines | +1 (651) 905-2737 |
| Turkish Airlines | +1 (800) 874-8875 |
| United Airlines | +1 (800) 864-8331 |
| Viva Aerobus | +1 (888) 935-9848 |
| Volaris | +1 (855) 865-2747 |
What You Need to Report a Lost Item?
To help Dallas-Fort Worth Airport Lost and Found locate and return your item as quickly as possible, have the following details ready when you submit your report (online, by phone, or in person):
- Your personal details such as your full name, phone number, and email address.
- Date and approximate time the item was last seen.
- The location where the item was misplaced, such as a specific terminal letter, gate number, baggage claim belt, restaurant, or shuttle bus route.
- Flight information (if relevant), flight number, and departure/arrival details.
- Provide all information related to the item, such as color, brand, scratches, stickers, and more.
- Device serial numbers, IMEI numbers, or registration details for electronics, as well as descriptive proof of ownership for valuable items.
- Photos of the item (if you have any with you) for matching accuracy.
Note: Providing as much accurate information as possible increases the chance of a successful match through DFW’s AI-powered system.
Losing an item at DFW Airport Terminal can be stressful, but reporting it quickly gives you the best chance of getting it back. Make sure you contact the correct DFW Airport Lost & Found office based on where the item was left. If the item was left on the aircraft, at the gate, or in an airline lounge. Keep your report as detailed as possible and save your reference number so you can easily track any updates on your request.
Frequently Asked Questions (FAQs)
You can report a lost item by contacting the DFW Airport Lost and Found office if it was left in a public area, parking garage, or on the Skylink train. If the item was left on an aircraft or in an airline lounge, contact the airline directly.
Passengers can find the DFW Airport Lost and Found office in the pre-security Baggage Claim Area of Terminal E, near Gate E4.
You can reach out to the airport customer service by calling 1-972-973-3112 on Monday-Friday between 8:00 am and 4:15 pm.
Most items found in public areas are held for up to 30 days before they are disposed of or donated, depending on airport policy.
No. Filing a lost item report with DFW Airport is free of charge. However, shipping fees may apply if you request your recovered item to be mailed to you.
Yes, in many cases another person can collect your item on your behalf, provided they have authorization and any identification or documentation required by the Lost and Found office.
No. Items left at TSA security checkpoints are managed by the Transportation Security Administration (TSA), not by DFW Airport Lost and Found.
